Return Policy

Returns

we are happy to assist you with returns subject to following criteria:

• The products should be purchased only from thepetindustry.com and not from any other retailer be it online or offline.
• Return request should be raised within 14 business days from the date of delivery.We will not be able to offer a refund or exchange for any orders that exceed the 14 business days refund period. 
• Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
• Product should reach us in sellable condition.
• Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

In order to return an item, please contact us at support@rollerify.com first.